Best Vet in East Sussex – Best UK Vets 2021 AwardsMarch 31, 2021
We are absolutely thrilled to let you know that our beloved practice has been declared ‘Best Vet in East Sussex’ in the Best UK Vets 2021 Awards and it’s all thanks to the reviews left by you, our amazing clients – THANK YOU!
We were also ranked in the Top 25 in the UK which we’re completely chuffed about too! The awards were presented at a glittering award ceremony, held online to maintain COVID safety!
The Best UK Vet Awards are organised by VetHelpDirect.com and are in their ninth year. As they are based on genuine pet owner reviews of veterinary practices around the UK, the awards reflect dedication to customer service and outstanding care, counting up the top-rated reviews over the past 12 months on www.VetHelpDirect.com and www.Any-UK-Vet.co.uk.
Susie Samuel, CEO of VetHelpDirect.com commented:
“Choosing the right vet is an important and difficult decision for a new pet owner. Vet practices are all very different with their own unique characteristics and it can be challenging to understand all those differences and find the best match. This is why hearing from existing clients via online reviews is so helpful; many of the reviews describe detailed stories of first-hand experiences which helps owners get a really good feel for the practice. BestUKVets is a lovely opportunity to reward the practices that are at the top of their game”.
Why reviews are important to us
As you’ll know, our skilled, close-knit team are dedicated to providing compassionate, quality care to the pets who come to see us. Our practice means the world to us and leaving us a review is a great way to let us know how we’re doing, so we can see whether we’re achieving our aims. Sharing your experiences helps us to maintain and improve our high standards of professional care and service.
Reviews are also just like recommending a friend to use us as a trusted vet practice – your comments are so valuable as they demonstrate the real life experiences pet owners have of our practice to those who are looking for a new vet.
Reading our reviews can also bring us good news too. It’s fantastic when we can share the heartfelt thanks that are expressed with the team member who has gone above and beyond to help, or when simply doing their job has had a positive impact on a patient or their family. These boosts to our morale have a huge effect on the team, especially at the moment when we’re missing our face-to-face consults with you!
Here is what some of our reviews say:
“What an amazing vets!! Booked our kitten in for her vaccines, during the pandemic – socially distanced drop off and our kitten was ready to in a timely manner. Staff were lovely, friendly and very comforting. Couldn’t recommend a better vets!”
“I have 2 dogs and have been coming to Henley House Vets for a number of years. Through regular check ups and vaccinations through to serious illnesses the vets and staff have been professional and kind and extremely loving with my dogs. I have never felt nervous with a diagnosis or in leaving the boys with the vets and I’m so grateful to all the team for that.”
If you’d like to leave your own review of a recent visit, or read more reviews our clients have left for us, click here to visit our listing on VetHelpDirect.com
So, thank you to VetHelpDirect.com for organising and hosting the Best UK Vet Awards, but most of all, a HUGE THANK YOU to you, our lovely clients, for leaving us all the enthusiastic, kind, supportive, moving reviews that won us these awards and help us to keep doing what we do!